Refund & cancellation policy

DRAFT TEMPLATE, not yet reviewed. This is a plain-English starting point for an automated B2B subscription service. It is not legal advice. Fill in the placeholders (business name, address, contact, ICO number) at setup, and get it checked if in doubt.

14-day refund: you can get a full refund of your first payment, on request, within 14 days of it. Use the "Refund my first payment" button on your account page. It's processed automatically through Stripe and your subscription ends straight away. The money usually reaches your card in 5–10 working days.
Cancel any time: in the billing portal (Account, then Manage billing). You keep access until the end of the period you've paid for, and you won't be charged again.
After 14 days we don't refund part-used periods, except where the law requires it or we close the service early.
Annual plans follow the same rule: full refund within 14 days of the first annual payment.
Problems? E-mail support@contractsdue.co.uk.