Debt Collection
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Description (from the notice)
The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.
CPV 79940000 · UK4 tender notice · PA2023 · first published 9 Sep 2026
Lots
| Lot | Title | Value | Contract end |
|---|---|---|---|
| LOT-0001 | Lot 1 - Live, vulnerable & leaver FA | £14.2m | 30 Sep 2030 |
| LOT-0002 | Lot 2 - BPO Outbound service (1) | £5.5m | 30 Sep 2030 |
| LOT-0003 | Lot 3 - Trace & collection final debt (1) | £3.0m | 30 Sep 2030 |
| LOT-0004 | Lot 4 - Tertiary & Reconnect (1) | £20.6m | 30 Sep 2030 |
| LOT-0005 | Lot 5 – Probate services/deceased (1) | £399k | 30 Sep 2030 |
Notice history
- 9 Sep 2026: UK4 tender notice
- 11 Sep 2026: UK4 tender notice
Contains public sector information licensed under the Open Government Licence v3.0. Data from Find a Tender and Contracts Finder; updated every 2 hours. Where a notice doesn't publish a contract end date we show "end date not published" - we never guess.