Telephone-answering services tenders in the UK
We track 126 awarded telephone-answering services contracts (CPV 7951*) in the UK. 16 of them have a published end date between 9 Jan 2027 and 9 Apr 2028. The median published award value is £444k, and half of awards fall between £73k and £2.9m (117 awards with a value). 37 award notices in this category did not publish an end date.
Ending in 3-18 months16
Open tenders0
Median award£444k
Contracts tracked126
Contracts ending soonest (10 of 16)
| Contract | Buyer | Incumbent supplier(s) | Value | Ends | Region |
|---|---|---|---|---|---|
| NHSE440 - Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria
Contracts Finder · CPV 79512000 |
NHS England and NHS Improvement North West – Lancashire and South Cumbria | FCMS (NW) Limited | £2.9m | 31 Mar 2027
re-tender may already be under way
|
North West |
| HCC 09/22 - The Provision of an Out of Hours Call Handling Service - AWARD
Contracts Finder · CPV 79512000 |
Hertfordshire County Council - Resources | Individual / sole trader (name not shown) | £475k | 31 Mar 2027
re-tender may already be under way
|
East of England |
| GB-Kings Lynn: Out of Hours Homelessness Advice Service
Contracts Finder · CPV 79512000 |
Borough Council of King's Lynn and West Norfolk | Norse Group Limited | £46k | 31 Mar 2027
re-tender may already be under way
|
East of England |
| Longhurst Out of Hours Call Centre
Contracts Finder · CPV 79510000 |
Echelon Consultancy Ltd | Appello Careline Ltd | £50k | 27 May 2027
re-tender likely from ~27 Nov 2026
|
East of England |
| Contingency Supervision Hub
call-off
Find a Tender · CPV 79512000 |
Financial Conduct Authority | Foundever GB Limited | £104k | 25 Jun 2027
re-tender likely from ~25 Dec 2026
|
London |
| Out of Hours Telephony Services
Find a Tender · CPV 79510000 |
Wales and West Housing Association Ltd | Doro Care t/a Carieum UK Ltd | £82k | 31 Jul 2027
re-tender likely from ~31 Jan 2027
|
Wales |
| CP1436-17A Call Centre Services
Contracts Finder · CPV 79512000 |
Devon County Council | Netcall Telecom Limited | £1.6m | 31 Aug 2027
re-tender likely from ~28 Feb 2027
|
South West |
| Out of Office Hours Emergency Call Handling Service
Find a Tender · CPV 79512000 |
Orbit Group Limited | After Build Limited | £130k | 31 Aug 2027
re-tender likely from ~28 Feb 2027
|
UK-wide |
| BTA1725 Service Desk Operator
call-off
Contracts Finder · CPV 79512000 |
VisitBritain | TECHNIMOVE LIMITED | £349k | 30 Sep 2027
re-tender likely from ~30 Mar 2027
|
London |
| Anti Corruption and Abuse Communications Service Framework
framework
Contracts Finder · CPV 79512000 |
BlueLight Commercial | Individual / sole trader (name not shown) | £17.0m | 31 Oct 2027
re-tender likely from ~30 Apr 2027
|
West Midlands |
See all 16 in the renewal radar
By region
| Region | Contracts | Ending in window |
|---|---|---|
| London | 27 | 3 |
| East of England | 17 | 4 |
| North West | 12 | 2 |
| West Midlands | 10 | 2 |
| South East | 9 | 1 |
| Yorkshire and the Humber | 8 | 0 |
| Wales | 4 | 2 |
| South West | 4 | 1 |
| Scotland | 4 | 0 |
| Northern Ireland | 2 | 0 |
| North East | 2 | 0 |
| East Midlands | 2 | 0 |
Top buyers
| Buyer | Contracts | Value |
|---|---|---|
| Transport for London | 5 | value not published |
| Crown Commercial Service | 4 | £430.2m |
| Department for Work and Pensions | 3 | £743.1m |
| Hertfordshire County Council | 3 | £23.0m |
| University of Bedfordshire | 3 | £274k |
| Epping Forest District Council | 3 | £225k |
| Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency | 2 | £423.8m |
| Hyde Housing Association Ltd | 2 | £100.0m |
| NHS England | 2 | £46.1m |
| Government Digital Service | 2 | £25.5m |
Most frequent incumbents
| Supplier | Contracts | Value |
|---|---|---|
| ORBIS PROTECT LIMITED | 5 | £3.2m |
| Careium UK Limited | 4 | £100.2m |
| SPS Doorguard Limited | 4 | £804k |
| Serco Limited | 3 | £234.4m |
| Journeycall Ltd | 3 | £1.5m |
| NORSE COMMERCIAL SERVICES LIMITED | 3 | £1.3m |
| Foundever GB Limited | 3 | £877k |
| Orca Business Support Limited | 3 | £565k |
| Appello Careline Ltd | 3 | £81k |
| HINDUJA GLOBAL SOLUTIONS UK LIMITED | 2 | £423.8m |
Contains public sector information licensed under the Open Government Licence v3.0. Data from Find a Tender and Contracts Finder; updated every 2 hours. Where a notice doesn't publish a contract end date we show "end date not published" - we never guess.